This is the next edition of the list AirHelp Score airports. This year, the final result of the different airports was calculated on the basis of scores awarded in three categories: punctuality, quality of service, gastronomic offer and shopping possibilities.
This year’s edition of AirHelp Score regarding the best airports in the world opens Hamad airport. The next places, like last year, were taken by Athens and Tokyo airports. However, from a local point of view for Polish The most important information is the very good result of Gdańsk Airport, which is distinguished above all by high punctuality. – In addition, this airport has significantly improved the quality of service, which has been noticed and appreciated by passengers. – comments Marta Koziarz, AirHelp expert.
This year’s ranking includes Lech Wałęsa Airport in Gdańsk was ranked 5th, receiving very high marks both in terms of punctuality, quality of service and services. The largest village Poland Chopin Airport took 56th place, and Krakow Balice Airport is only among two hundred airports, occupying 112th place. The final results of these two airports were determined by much lower punctuality than that of Gdańsk Airport.
Post office/Airport/Punctuality/Quality of service/Catering and shops/Final result*
5. Lech Walesa Airport in Gdańsk 8.2 8.7 8.5 8.35
56. Airport. Chopin in Warsaw 7.0 8.5 8.5 7.60
112. Airport. John Paul II in Krakow 5.8 8.8 8.4 6.94
* The final result obtained by adding the scores of the 3 categories – punctuality is 60%, and the quality of service, catering and shops represents 20% of the final result.
Consistently one of the best airports in the world
This year he was ranked first on the list airport Hamad International Airport in Qatar, followed by Japan’s Tokyo International Airport and Greece’s Athens International Airport respectively, achieving a similar end result.
Regarding individual categories only, in terms of “punctuality”, the best airports are: Charleroi in Brussels (14th place in the ranking) and Moscow-Sheremetyevo (6th place in the ranking). In terms of “quality of service”, Changi Port in Singapore stands out, as well as three airports located in India: Hyderabad, Delhi and Mumbai Airport, which also received top marks for the services offered.
Post/Airport/Country/Punctuality/Quality of service/Catering and shops/Final result*
1. Hamad Qatar International Airport 8.3 8.5 8.5 8.39
2. Tokyo International Airport Japan 8.4 8.4 8.4 8.39
3. Athens International Airport Greece 8.1 9.0 8.7 8.38
6. Sheremetyevo International Airport Russia 8.5 8.1 8.0 8.35
7. Changi Airport Singapore Singapore 7.8 9.2 8.7 8.27
8. Rajiv Gandhi International Airport India 7.8 9.0 8.8 8.27
14. Charleroi Airport Brussels South Belgium 8.6 7.6 7.2 8.12
24. Delhi Indira Gandhi International Airport India 7.3 9.1 9.0 7.99
88. Chhatrapati Shivaji International Airport Mumbai India 6.2 9.0 8.9 7.29
* The final result obtained by adding the scores of the 3 categories – punctuality represents 60%, and the quality of service, food and stores 20% of the final result each.
About the AirHelp score
This year’s AirHelp Score airport rankings include 132 airports around the world that are the most famous and most frequented by tourists.
The rating in the “Punctuality” category results from the analysis of numerous sources, including: own data and those of government agencies and airports, as well as meteorological and historical data. The “Quality of service” and “Food and shops” ratings were awarded on the basis of surveys carried out among more than 40,000 people. passengers. Travelers were asked about their opinions in terms of: customer service, waiting times at security checks, cleanliness, shopping possibilities and gastronomic offer.
The ranking is based on data collected from January 1 to December 31, 2018.
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